P.S. by Yael only accepts returns of unworn pieces in the original packaging within 14 days of the date of purchase.
P.S. by Yael will happily issue a refund minus the shipping costs. Please note that credit card refunds can take up to 30 days to appear on your statement.
All returns must be issued a return authorization number (RA#) from our corporation prior to returning for a refund. Please email returns@psbyyael.com to obtain this number, and mark it clearly on your return package.
P.S. by Yael will not sign for or accept any packages without an RA# and is not responsible for any further shipping costs this may incur. P.S. by Yael highly recommends you certify and insure your shipments as we are not responsible for lost or damaged packages.
At this time, P.S. by Yael does not allow exchanges. We recommend a return and then starting a new order. We do not issue credits.
If an item is out of stock and you have requested to be on the waiting list, we will contact you by email as soon as the inventory is replenished. We make every attempt to have our items available within one week.
P.S. by Yael jewelry is delicate and should be handled with care. We are not responsible for lost jewelry.
To request a repair, kindly email. Once a repair is authorized further instructions and a confirmation number will be emailed to you. Repair times may vary and are handled on a case by case basis. P.S. by Yael highly recommends you certify and insure your repairs as we are not responsible for lost or damaged packages.
P.S. by Yael repairs will be refused without prior authorization. P.S. by Yael will not sign for or accept any packages without prior authorization and is not responsible for any further shipping costs this may incur. P.S. by Yael highly recommends you certify and insure your shimpments as we are not responsible for lost or damaged packages.
Our floss, by nature, is delicate. With time and wear it will fray, fade, and/or break. If you would like to have complimentary replacement floss mailed to you, please email the following to repairs@psbyyael.com.
Please allow 5-7 business days for delivery via USPS first class mail.
Should you wish to have your charm rethread by P.S. by Yael, we are happy to do so for $10 + shipping. Please email for an authorization number and instructions. P.S. by Yael will not sign for or accept any packages without prior authorization and is not responsible for any further shipping costs this may incur. P.S. by Yael highly recommends you certify and insure your shipments as we are not responsible for lost or damaged packages.
ANY AND ALL PACKAGES SHIPPED TO P.S. by Yael WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED; WE ARE NOT RESPONSIBLE FOR ANY FURTHER SHIPPING COSTS THIS MAY INCUR.
Every attempt is made to ship an order the following business day after a purchase.
UPS Ground 1-7 business days $10
UPS 2 day $25
Delivery times are based on UPS estimates. P.S. by Yael is not responsible for delays due to weather or incorrect shipping information.
We do not ship to P.O. boxes.
Priority services may be available in certain cases, please email hello@psbyyael for inquiries. P.S. by Yael will do our best to accommodate though we cannot guarantee.
Currently we do not ship internationally.
P.S. by Yael collect data such as numbers of visitors, countries represented and operating systems for analysis towards creating a better experience for our customers.
No personal information is sold or shared. Email is kept in strictest confidence and is never shared with other groups.
